Return policy

- Kiyomi -

At the house of KIYOMI ® We are dedicated to providing quality products that enhance your style with a touch of Japanese elegance. However, we understand that returns may be necessary. Here is our return policy:

1. Return deadlines

  • You have 14 days from receipt of your order to initiate a return. After this period, we will unfortunately not be able to accept your request.

2. Eligibility conditions

To be eligible for a return, your item must meet the following conditions:

  • Be unworn, unwashed and in perfect condition.

  • Be returned in its original packaging with all tags attached.

  • Be accompanied by proof of purchase.

3. Return procedure

  1. Contact our customer service at: contact@kiyomi-kimono.com .

  2. Provide the following information: order number, full name, reason for return and photos of the item if necessary.

  3. Once your request is approved, we will provide you with instructions for returning the item.

4. Costs and processing times

  • Return shipping costs are the responsibility of the customer, unless the item is defective or we have made an error.

  • Once the package is received and inspected, we will process your refund or exchange within 7-10 business days.

5. Extended deadlines

We work with suppliers located internationally to offer you unique products. Due to this location, the time to receive or return items may be longer than average. We thank you for your understanding and patience.

6. Non-refundable items

Some items are not eligible for return or refund:

  • Gift cards.

  • Items on sale or at reduced prices.

7. Assistance

For any questions regarding your return, do not hesitate to contact our team via contact@kiyomi-kimono.com or our contact form available on the site.

We thank you for your trust and hope that you will fully enjoy your experience with KIYOMI ® .