Refund Policy

- Kiyomi -

At the house of KIYOMI ® , we place great importance on your satisfaction. If you are not completely satisfied with your purchase, here are the conditions and procedures relating to refunds.

1. Refund conditions

A refund may be granted if:

  • The item is returned within 14 days of receiving your order.

  • The item is unworn, unwashed, in perfect condition, and returned in its original packaging with all tags attached.

  • Proof of purchase is provided.

2. Non-refundable items

Some items are not eligible for a refund:

  • Items on sale or on sale.

  • Gift cards.

  • Personalized or made to order items.

3. Reimbursement request procedure

  1. Contact our customer service : Send an email to contact@kiyomi-kimono.com indicating your order number, the product concerned, and the reason for your request.

  2. Validation of your request : Once your request is received, our team will confirm if the refund is eligible and provide you with return instructions.

  3. Returning the item : Return the item to the address indicated. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

4. Processing times

  • Once the item is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • If approved, the refund will be processed within 7-10 business days.

5. Refund issues

  • If you don't receive your refund within the time frame indicated, first check your bank account or contact your financial institution.

  • If the problem persists, please contact us at contact@kiyomi-kimono.com

6. Replacement of defective items

If your product arrived defective or damaged, please notify us within 48 hours of receipt. Provide clear photos so we can offer you a quick solution (refund, replacement or credit).

7. Extended deadlines

Due to our partnerships with international suppliers, returns and refunds may take longer to process. We thank you for your patience and understanding.

8. Contact

For any additional questions regarding refunds, please contact us at contact@kiyomi-kimono.com or via our contact form on the website.

We hope your experience with KIYOMI ® will always be positive and satisfying.