- Kiyomi -

At the house of KIYOMI ® , we strive to provide you with a pleasant and worry-free shopping experience. Here are the details of our shipping policy to ensure complete transparency.

1. Processing times

• All orders are processed within 1-3 business days.

• Orders placed during weekends or holidays will be processed the next business day.

2. Delivery times

Due to our partnerships with international suppliers, delivery times may vary:

• Europe : 10 to 20 working days.

• North America : 15-25 business days.

• Other regions : 20 to 30 working days.

3. Shipping costs

• Delivery is free for all orders over €75

• For orders below this amount, a fixed shipping charge of €4.90 will be applied.

4. Order tracking

• Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package in real time.

• Please note that tracking may take up to 5 business days to update due to international logistics procedures.

5. Extended deadlines

Our commitment to providing you with unique products from international suppliers may result in longer delivery times than local shipments. We appreciate your patience and understanding.

6. Delivery problems

• If your package is delayed or lost, please contact our customer service at contact@kiyomi-kimono.com . We will work with our carriers to resolve the issue quickly.

• If an item arrives damaged, please provide clear photos and contact us within 48 hours of receipt.

7. Shipping Restrictions

• We ship to most countries worldwide. However, some destinations may have customs restrictions or additional fees.

• Customs fees or local taxes, when applicable, are the responsibility of the customer.

8. Assistance

For any questions regarding the shipping of your order, do not hesitate to contact us at contact@kiyomi-kimono.com or via our contact form available on the site.

We thank you for your trust and we are committed to making your experience with KIYOMI ® as smooth as possible.