Frequently Asked Questions
Here are some of the most frequently asked questions.
If you can't find what you are looking for, please contact us at contact@kiyomi-kimono.com
What types of products do you offer?
We offer a wide range of kimonos and matching accessories. Our products combine Japanese aesthetics with modern comfort.
How do I choose the size of my kimono?
Each product has a size guide in its description. If you have any doubts, do not hesitate to contact us for personalized advice.
What are the delivery times?
Delivery times may vary between 10-20 business days due to our partnerships with international suppliers. For more details, see our Shipping Policy .
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, etc.) and PayPal. All payments are secure.
Do you offer returns or refunds?
Yes, we accept returns within 14 days of receiving your order, provided the item is unworn, unwashed and in perfect condition. See our Refund Policy for more information.
Do you offer returns or refunds?
Yes, we accept returns within 14 days of receiving your order, provided the item is unworn, unwashed and in perfect condition. See our Refund Policy for more information.
Can I modify or cancel my order after validation?
Changes or cancellations are only possible within 24 hours of your order being validated. Contact us quickly at contact@kiyomi-kimono.com
My kimono had a defect upon delivery. What should I do?
If you receive a defective item, please contact our customer service within 48 hours of receipt, providing photos of the defect. We will offer you a prompt solution (refund, replacement or credit).
How do I care for my kimono?
To prolong the life of your kimono, we recommend hand washing or machine washing on a gentle cycle at low temperature. Avoid tumble drying and bleaching.
How to contact your customer service?
You can contact us by email at [contact@kiyomi-kimono.com] or via our contact form on the website. We will respond to your requests within 24 to 48 hours.
Do you offer any deals or promotions?
Yes, we regularly offer special offers and promotions. Sign up for our newsletter to make sure you don't miss out!
Can I give a kimono as a gift?
Absolutely! We offer e-gift cards. Perfect for treating your loved ones.
Why are delivery times longer than average?
Our products are shipped directly from our international suppliers to guarantee you a unique selection of kimonos. This may result in longer delivery times, but it allows us to offer you exceptional items.
How do I track my order?
As soon as your order is shipped, you will receive an email containing a tracking number and instructions on how to track your package.
What should I do if I haven't received my order?
If you have not received your order within the estimated time frame, please contact us at [contact@kiyomi-kimono.com]. We will open an investigation with the carrier and keep you informed promptly.