Privacy Policy

- KIYOMI -

Last updated: October 22, 2024

This Privacy Policy describes how Kiyomi ® (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on kiyomi-kimono.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, the terms “you” and “your” mean any user of the Services, whether a customer, website visitor, or any other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully to understand how your personal information is treated.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. Changes will be posted on the Site with an updated “Last Updated” date. We encourage you to review this page periodically. If necessary, we will notify you by additional means (such as a notice on the Site’s home page or an email).

How we collect and use your personal information

To provide the Services, we collect your personal information from various sources, as described below. This information varies depending on your interaction with our Site.

Personal information collected directly from you
Information you voluntarily provide to us may include:

  • Contact details : name, address, telephone number and email address.
  • Order Information : Billing address, shipping address, payment details (e.g. credit card), and any information necessary to process your orders.
  • Customer account : username, password, and other settings related to the security of your account.
  • Customer Service : content of communications exchanged with us via the Site or through other channels.

Please note that failure to provide certain information may limit your access to certain features of the Services (for example, creating an account or completing a purchase).

Information collected automatically
When you visit the Site, we may automatically collect certain information through tools such as cookies, web beacons or pixels. This data includes:

  • IP address, device type, browser, operating system.
  • Pages viewed, time spent on the Site, and interactions.
  • Performance and diagnostic data to improve our Services.

Information obtained from third parties
We may also receive personal information from:

  • Service providers like Shopify, which hosts our online store.
  • Payment providers to process your transactions (e.g. banking information).
  • Advertising partners to personalize your user experience.

Purposes of use of personal information

We use your personal information to:

  • Provide the Services : process your orders, manage your shipping and returns, and manage your customer account.
  • Marketing : to send you promotional offers or relevant advertising communications, if you have consented to this.
  • Security : detect, prevent or investigate fraudulent or unauthorized activities.
  • Improving Services : analyzing the performance of the Site and optimizing your user experience.

The processing of your personal data is based on legal bases such as:

  • Execution of contracts (e.g. processing orders).
  • Your consent (eg newsletter subscription).
  • Our legitimate interests (e.g. performance analysis or security).

Cookies and similar technologies

We use cookies to improve the functionality of the Site, personalize your experience, and analyze usage of the Services. For detailed information about our use of cookies, please see Shopify 's Cookie Policy .

You can manage your cookie preferences in your browser settings. However, blocking certain cookies may affect your user experience.

Sharing of personal information

Your personal information may be shared with:

  • Third-party service providers (eg. Shopify, shipping partners, payment processors).
  • Advertising and marketing partners to personalize your offers and experiences.
  • Legal authorities if necessary to comply with a legal obligation or protect our rights.

We do not sell your personal information to third parties unless explicitly stated and with your consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no system is completely secure. If you have any concerns about the security of your data (e.g. compromised password), contact us immediately.

Your rights

If you are located in the European Economic Area (EEA) or a similar region with data protection laws, you have rights including:

  • Access your personal data and request a copy.
  • Rectify or update your personal information.
  • Request deletion of your personal data, subject to legal obligations.
  • Withdraw your consent for processing activities based on it (e.g. marketing).

To exercise these rights, please contact us using the contact details below.

Contact us

For any questions or requests regarding this Privacy Policy, you may write to us at:
Kiyomi Kimono
Email: contact@kiyomi-kimono.com